Hello Club

Jade Perkins

Learn how to effectively manage your members in Hello Club

Managing your members

A step by step guide to adding individual members

Adding new members

A guide on how to quickly import all your existing members in bulk

Importing members

Decide what member information is relevant and which information shouldn’t be collected

Managing default fields

Find out how to set up custom fields to capture more information from your members

Setting up custom fields

How to get members without email address to sign in to Hello Club

Members without an email address

This article explains how you can manage members that share a single email address, for example a couple or a family

Members with the same email address

Send welcome emails for easy onboarding of your members or to help members that have forgotten their login details

Sending welcome emails

Use these template emails to notify your members that you are switching to a new member management or booking system

Template emails to notify your members

Allow new members or casual players to register and sign up for your club themselves with optional approval from an administrator

Self registration of new members

Learn how to set up joining fees or admin fees for new member registrations

Setting up joining fees

Grow your club or organisation by allowing your members to invite their friends to join

Allowing members to invite their friends

Find out how to approve or reject newly registered members that are pending approval

Approving or rejecting pending members

Group your members into categories or cohorts

Creating and managing member groups

Find out how to highlight members on the home page to promote them or their services to your other members

Highlighting members on the home page

Find out what dynamic or rule-based groups are, and how you can use them to automatically categorise your members

Dynamic member groups

Learn about merging duplicate member profiles together

Merging member profiles

How to archive or permanently remove a member from your club

Archiving and removing members

Looking for an archived member or want to see members pending approval that have recently signed up?

Viewing archived or pending members

How to setup the member directory so that your members can view and discover each other

The member directory

Track members at your facility using a QR code scanner and our check-in log module

Check-in members using a QR code scanner

Managing existing members

Send emails to your members directly from within Hello Club

Emailing your members

Find out how to set up automatic birthday emails

Birthday emails

Customising email templates

View the content and layout of our default email templates

Email template examples

Promote your social media presence among your members

Social media links

Communicating with your members

Find out more about managing staff members and how to keep them apart from regular members.

Managing staff

Learn how to display the details of your key staff members on the home page

Displaying staff members on the home page

Learn how to assign specific roles to your members with elevated permissions

Managing member roles

Find out more about the different roles that you can assign to your members and what permissions these roles provide.

Differences between the member roles

Find out how to change the Hello Club account owner

Changing the account owner

Find answers and get help from Intercom Support and Community Experts

This site employs cookies and other technologies that we and our third party vendors use to monitor and record personal information about you and your interactions with the site (including content viewed, cursor movements, screen recordings, and chat contents) for the purposes described in our Cookie Policy. By continuing to visit our site, you agree to our {websiteTermsLink}, {privacyPolicyLink} and {cookiePolicyLink}.

This site uses cookies and similar technologies ("cookies") as strictly necessary for site operation. We and our partners also would like to set additional cookies to enable site performance analytics, functionality, advertising and social media features. See our {cookiePolicyLink} for details. You can change your cookie preferences in our Cookie Settings.

We use cookies to make our site work and also for analytics and advertising purposes. You can enable or disable optional cookies as desired. See our {cookiePolicyLink} for more details.

Advertising cookies are set by our advertising partners to collect information about your use of the site, our communications, and other online services over time and with different browsers and devices. They use this information to show you ads online that they think will interest you and measure the ads' performance. Social media cookies are set by social media platforms to enable you to share content on those platforms, and are capable of tracking information about your activity across other online services for use as described in their privacy policies.

These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly.

These cookies are necessary for the website to function and cannot be switched off in our systems.

These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site.

You have the right to opt out of the sale of your personal information. See our {cookiePolicyLink} for more details about how we use your data.

Your Privacy Choices

We use cookies to enhance your experience. You can customize your cookie preferences below. See our {cookiePolicyLink} for more details.

Cookie Settings

Link, Press control-option-right-arrow to exit

Empty Help Center

Uh oh. That page doesn’t exist.

Disappointed

Neutral

Smiley

Thinking...

Searching through sources...

Analyzing...

Tickets submitted through the messenger or by a support agent in your conversation will appear here.