Hello Club

Molly Rainey

Jade Perkins

Lauren Hose

A collection of guides and help articles for members to make the most of Hello Club

Guides for members

Find out how to sign up to a club or organisation as a paying member or casual member

How do I register for a club?

Help your club grow by inviting your friends to join!

Inviting your friends to join the club

Find out how to opt-in to the member directory and choose what information is displayed

Listing your details in the member directory

Find out how to enable push notifications and manage notification settings on your device

Push notifications

Find out how to unsubscribe from bulk club email communication

Unsubscribing from club emails

QR code for registrations

Registration & account management

A guide for members about circles and how to use them

Creating and managing circles

This guide explains how you can join a circle that you’ve been invited to

Joining a circle

Find out how to manage your circle permissions to choose what information your circle leads have access to

Managing your circle permissions

Find out how to leave a circle or how to step down as a circle lead

Leaving a circle

Find out how you can sign your circle members up for events and manage their attendance

Signing circle members up for events

Learn how you can purchase new subscriptions for your circle members

Managing memberships for circle members

Learn how to make payments on behalf of your circle members and how to view their finances

Managing finances for circle members

Circles

Learn how to quickly renew your membership when it is about to expire

How to renew your membership

Renewing or changing your membership subscription

A step by step guide to making online payments through Hello Club

Making payments

An overview of the different card payment failure messages and what they mean

Card payment failures

Find out how to transfer account credit to other members

Transferring account credit

Find out how to make a booking for yourself or others

Making a booking

Find out how you can make bookings for circle members

Create bookings for circle members

Learn how to change or edit your existing bookings

How to make a change to your booking

Find out how to pay for your booking using online payments, coupons or account credit

Paying for your booking

Find out how to get a pin number for your booking to open doors and turn on court lights

Getting a pin number for your booking

Find out how to set up a recurring booking

Create a recurring booking

Find out how to use your pre-paid bookings on the kiosk screen

Using a pre-paid booking

Find out how to remove your booking so others can play instead

Cancelling your booking

Find out how to put your name on the waiting list to get notified when a court or bookable area becomes available

Using the waiting list

Using the booking system

This help article describes how to log your visits at the facility if your club is using the visitor log module for contact tracing purposes

Registration & account management

Circles

Renewing or changing your membership subscription

Making payments

Using the booking system

Using the visitor log