Guides for members

A collection of guides and help articles for members to make the most of Hello Club

18 articles in this collection
Written by Adam Reis and Molly Rainey

Registration & account management

How do I register for a club?

Find out how to sign up to a club or organisation as a paying member or casual member

Written by Adam Reis
Updated over a week ago

Listing your details in the member directory

Find out how to opt-in to the member directory and choose what information is displayed

Written by Molly Rainey
Updated over a week ago

Push notifications

Find out how to enable push notifications and manage notification settings on your device

Written by Adam Reis
Updated over a week ago

Circles

Creating and managing circles

A guide for members about circles and how to use them

Written by Molly Rainey
Updated over a week ago

Joining a circle

This guide explains how you can join a circle that you’ve been invited to

Written by Molly Rainey
Updated over a week ago

Managing your circle permissions

Find out how to manage your circle permissions to choose what information your circle leads have access to

Written by Molly Rainey
Updated over a week ago

Leaving a circle

Find out how to leave a circle or how to step down as a circle lead

Written by Molly Rainey
Updated over a week ago

Managing subscriptions for circle members

Learn how you can purchase new subscriptions for your circle members

Written by Molly Rainey
Updated over a week ago

Managing finances for circle members

Learn how to make payments on behalf of your circle members and how to view their finances

Written by Molly Rainey
Updated over a week ago

Renewing or changing your membership subscription

How to renew your membership subscription

Learn how to quickly renew your membership subscription when it is about to expire

Written by Adam Reis
Updated over a week ago

Making payments

Card payment failures

An overview of the different card payment failure messages and what they mean

Written by Molly Rainey
Updated over a week ago

Using the booking system

Making a booking

Find out how to make a booking for yourself or others

Written by Adam Reis
Updated over a week ago

Paying for your booking

Find out how to pay for your booking using online payments, coupons or account credit

Written by Adam Reis
Updated over a week ago

Getting a pin number for your booking

Find out how to get a pin number for your booking to open doors and turn on court lights

Written by Adam Reis
Updated over a week ago

Using a pre-paid booking

Find out how to use your pre-paid bookings on the kiosk screen

Written by Adam Reis
Updated over a week ago

Using the waiting list

Find out how to put your name on the waiting list to get notified when a court becomes available

Written by Adam Reis
Updated over a week ago

Cancelling your booking

Find out how to remove your booking so others can play instead

Written by Adam Reis
Updated over a week ago

Using the visitor log

Logging your visits at the facility

This help article describes how to log your visits at the facility if your club is using the visitor log module for contact tracing purposes

Written by Adam Reis
Updated over a week ago