Card payment failures

An overview of the different card payment failure messages and what they mean

Lauren Hose avatar
Written by Lauren Hose
Updated over a week ago

There can be a number of possible reasons why a card payment has failed. This guide will outline the most common failure messages, what they mean and what steps you can take to resolve them.

Note: If a payment has failed, it is unlikely that your card was charged. However, for peace of mind, you can ask your club administrator to double check this for you.

Payment failure messages

In most cases where a card payment fails, an error message detailing the issue that has occurred will appear. Below is a list of these errors and the best course of action you can take.

Your card was declined

This error could show up due to a number of reasons, for example if your card has been reported as stolen or lost, or due to authorisation or security reasons.

Please contact your card issuer for more information and ask them to approve the transaction if needed.

Security code is incorrect

The security code (or CVC) has not been entered or is incorrect. This is the three digit code located on the back of your card.

Re-enter the security code from the back of your card. Or if the error persists please contact your card issuer.

Insufficient funds

There is an insufficient amount of funds in the account linked to the card.

You can either transfer the required amount of funds in to the cards account. Or try making the payment with a different card.

Your card has expired

The card that you are trying to use has expired.

Try using another card that is not expired, or contact your card issuer to arrange for a new one.

An error occurred while processing your card

This could be due to several reasons, which causes the payment to be processed incorrectly.

Attempt making the payment again. If it still cannot be processed, please try again later.

Still having issues?

If you are still having issues when making card payments or need more information, please contact your club administrator.

Further reading

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