If you've received a notification that one of your memberships is about to expire, you can simply click on the Renew now button in the email to start the renewal process:
Alternatively, you can login to Hello Club and visit the Memberships page. There you can click on the Renew button under any membership that is about to expire:
Step 1 – Renewal details
The first step of the renewal process will show you the details of your new membership, as well as the cost to renew. If there are any linked members associated with this membership, they will be listed as well:
Step 2 – Check your contact details
In the next step, you will be asked to verify that your contact details are still up to date. Please make changes where necessary:
Step 3 – Agree to membership conditions
If there are any terms and conditions that apply to your membership, you will have to read and agree to those conditions before you can continue renewing:
Step 4 – Select payment method
If a fee is payable, you will be prompted to select your preferred payment method and enter your card details if needed:
Note: Hello Club does not store card details. All card details are securely processed through our 3rd party payment providers who are all fully PCI compliant.
Step 5 – Confirm payment
In the last step you will be asked to confirm your payment:
Once you click on the Pay now button, your membership will be renewed. A confirmation message will appear to notify you that renewal was successful.
Step 6 – Enable auto renewal (optional)
If you have chosen to store your card details, you will be asked if you want to turn on auto renewal for the next time your subscription is up for renewal:
This is optional, but it can save you a lot of time, especially for weekly or monthly memberships that renew often.