Hello Club

Jade Perkins

Manage your finances and collect online payments from your members

Finances and online payments

Charge multiple members at once by creating the same transaction for all or specific members

Creating transactions for multiple members

Learn more about how to create transactions for your members

Creating transactions

Learn how to manually mark transactions as paid for when your members paid their transactions outside of Hello Club

Marking transactions as paid

You can split a transaction into multiple transactions to record partial payments or allow a member to pay by instalments

Splitting transactions

How to create a refund transaction in Hello Club

Creating refund transactions

Find out how to set up and change your default tax rate and how to generate tax free transactions

Adjusting tax on transactions

Creating and managing transactions

Learn more about Credit and Debit card payments through Hello Club, the associated payment processing fees, refunds and disputes

Credit and debit card payments

A step by step guide to help you set up a new Stripe account so you can start accepting credit and debit card payments.

Setting up a Stripe account

Find out how payment processing fees work, how much we charge, and what payments they apply to.

Payment processing fees

Depending on your preferences, you can pass payment processing fees on to your members, cover them fully, or anything in between

Passing payment processing fees on to members

Find out how to track payouts to your bank account and see how to find out what payments were included in each payout

Tracking payouts

Find out how to manage available credit or debit cards for a member

Managing cards for a member

Charge the card on file for a member to collect payment for a transaction

Charging a card for a transaction

Find out how to issue a refund onto the credit or debit card of a member

Issuing refunds onto credit or debit cards

Connecting to Stripe

Card payments

Hello Club offers account-to-account payments in New Zealand through POLi. Find out how these work and what the related fees are.

Account-to-account payments in New Zealand

A step by step guide to help you set up a new POLi account so you can start accepting account-to-account payments.

Setting up a POLi account

Account to account payments

Learn how to use the automatic payment collection feature in Hello Club

Automatic payment collection

Find how to manage your member’s account credit balance and what members can use it for

Managing account credit

Find out how to let members make online payments if they require two signatories (dual authority) to approve payments

Approval from a second account signatory

Other

Find answers and get help from Intercom Support and Community Experts

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