You can assign tags or pin numbers to your members in order to provide them with access to your facility and to give them the ability to turn on court lights.

Note: Member tags are tags linked to a specific member. If you want to assign tags for non-member use, for example for service providers, you can use service tags instead.

To assign a new tag to a member:

Once confirmed, the new tag will be added to the system and appear in the list of tags for this member. You can add as many tags to a member as needed.

Note: If you are using iButton tags, you can use the supplied USB tag reader to scan the tag at your computer and find out its number. For RFID tags or cards, the number is engraved on the tag or card itself.

If your facility is equipped with a pin page, you can also assign pin numbers as tags. Simply follow the same steps as for assigning a tag, but select Pin number as the type of tag. A random 5 digit pin number will be generated for you automatically.

Pin numbers will show up in the tag overview with a different icon so you can easily differentiate them:

You can temporarily disable a tag to prevent it from being used:

Disabled tags will appear red in the tag overview:

To re-enable a disabled tag again, follow the same steps but click on Enable in the context menu. Enabled tags will appear green in the tag overview:

Note: You don't need to disable tags for suspended or archived members, as those members will not be able to use their tags, even if those tags are enabled. Once a member is restored or un-suspended, they will be able to use their tags again.

To permanently remove a tag from a member:

The tag types available to you will depend on the access control system that was installed at your facility, but in general we support the following types of tags:

Double check that the relevant tag is not disabled and make sure that the member is not archived or suspended. If the tag does not appear to have the right permissions, verify that the member has a valid current membership subscription. If the tag looks damaged, try replacing it with a new tag.

Make sure that the USB tag reader is connected properly to your computer’s USB port and ensure that your keyboard is set to an US keyboard layout. If you’ve upgraded your computer from Windows 7 to Windows 10, you may need to replace your tag reader with a new version.