You can assign special service tags to provide access to your facility for non-member users, like cleaners, delivery people or technicians. Service tags can also be used to turn on court lights if applicable.

Note: Service tags are special tags that are not linked to a specific member. If you want to assign a tag to a member instead, use member tags instead.

To assign a new service tag:

Once confirmed, the new tag will be added to the system and appear in the list of service tags.

You can temporarily disable a service tag to prevent it from being used:

Disabled service tags will appear red in the tag overview:

To re-enable a disabled service tag again, follow the same steps but click on Enable in the context menu. Enabled service tags will appear green in the tag overview:

To permanently remove a service tag:

The tag types available to you will depend on the access control system that was installed at your facility, but in general we support the following types of tags:

Double check that the relevant tag is not disabled and that it has the right permissions. If the tag looks damaged, try replacing it with a new tag.

Make sure that the USB tag reader is connected properly to your computer’s USB port and ensure that your keyboard is set to an US keyboard layout. If you’ve upgraded your computer from Windows 7 to Windows 10, you may need to replace your tag reader with a new version.