Service tags

Manage access to your facility for service providers and find out how to create tags for internal club use

Lauren Hose avatar
Written by Lauren Hose
Updated over a week ago

You can assign special service tags to provide access to your facility for non-member users, like cleaners, delivery people or technicians. Service tags can also be used to turn on court lights if applicable.

Note: Service tags are special tags that are not linked to a specific member. If you want to assign a tag to a member instead, use member tags instead.

Assigning new service tags

To assign a new service tag:

  1. Go to the System module

  2. Open the Service Tags card

  3. Press the Add tag button

  4. Select the appropriate tag type

  5. Enter a name or identifier for the tag

  6. Enter the tag number

  7. Specify the tag permissions as needed

Once confirmed, the new tag will be added to the system and appear in the list of service tags.

Temporarily disabling service tags

You can temporarily disable a service tag to prevent it from being used:

  1. Go to the System module

  2. Open the Service Tags card

  3. Locate the tag you want to disable

  4. Click on Disable from the tag’s context menu

  5. Confirm you are disabling the correct tag and press Disable again

Disabled service tags will appear red in the tag overview:

To re-enable a disabled service tag again, follow the same steps but click on Enable in the context menu. Enabled service tags will appear green in the tag overview:

Removing service tags

To permanently remove a service tag:

  1. Go to the System module

  2. Open the Service Tags card

  3. Locate the tag you want to remove

  4. Click on Remove from the tag’s context menu

  5. Confirm you are removing the correct tag and press Remove again

Frequently asked questions

What tag types does Hello Club support?

The tag types available to you will depend on the access control system that was installed at your facility, but in general we support the following types of tags:

  • ICT RFID tags or cards (13.56MHz)

  • ICT mobile NFC credentials

  • Legacy 125kHz tags

  • iButton tags (Hawkeye 900 only)

  • Permanent or temporary pin access numbers

A service tag I’ve added doesn’t seem to work

Double check that the relevant tag is not disabled and that it has the right permissions. If the tag looks damaged, try replacing it with a new tag.

The USB tag reader for iButton tags doesn’t work on my computer

Make sure that the USB tag reader is connected properly to your computer’s USB port and ensure that your keyboard is set to an US keyboard layout. If you’ve upgraded your computer from Windows 7 to Windows 10, you may need to replace your tag reader with a new version.

Further reading

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