Note: If you are using the older Hawkeye 600 hardware, please refer to our Hawkeye 600 guide for managing member tags instead.

What are member tags?

Member tags are linked to a specific member and can be used to provide the member with access to your facility and the ability to turn on court lights 

If you want to assign tags for internal use or service providers, use service tags instead.

Assigning new tags

To assign a new tag to a member:

  1. Go to your Members in the People module and locate the member in question using the search box or simply by finding their name in the list.
  2. Click on the member’s name or use the Edit option in the member’s context menu.
  3. Open the Access Control card.
  4. Press the Add tag button.
  5. If you have multiple entry mechanisms like tags, a pin pad, or NFC based access, select the iButton type.
  6. Scan the tag using the USB tag reader and change the name associated with the tag if needed.

Once confirmed, the new tag will be added to the system and appear in the list of tags for this member.

You can add as many tags to a single member as needed.

Temporarily disabling tags

You can temporarily disable a tag if needed to prevent it from being used:

  1. Go to your Members in the People module and locate the member in question using the search box or simply by finding their name in the list.
  2. Click on the member’s name or use the Edit option in the member’s context menu.
  3. Open the Access Control card.
  4. Locate the tag you want to disable and choose Disable from the tag’s context menu.
  5. Confirm you are disabling the correct tag and press Disable again.

Disabled tags will appear red in the tag overview:

Re-enabling tags

To re-enable a disabled tag again:

  1. Go to your Members in the People module and locate the member in question using the search box or simply by finding their name in the list.
  2. Click on the member’s name or use the Edit option in the member’s context menu.
  3. Open the Access Control card.
  4. Locate the tag you want to disable and choose Enable from the tag’s context menu.

Enabled tags will appear green in the tag overview:

Removing tags

To permanently remove a tag from a member:

  1. Go to your Members in the People module and locate the member in question using the search box or simply by finding their name in the list.
  2. Click on the member’s name or use the Edit option in the member’s context menu.
  3. Open the Access Control card.
  4. Locate the tag you want to remove and choose Remove from the tag’s context menu.
  5. Confirm you are removing the correct tag and press Remove again.

Suspended or archived members

Suspended or archived members can no longer use their tags, even if those tags are enabled. So there is no need to disable tags for suspended or archived members.

Once a member is un-archived or un-suspended, they will be able to use their tags again, provided that their tags have not been removed or disabled.

Troubleshooting

A tag I’ve added doesn’t seem to work

Double check that the relevant tag is not disabled and make sure that the member is not archived or suspended. If the tag does not appear to have the right permissions, verify that the member has a valid current membership subscription. If the tag looks damaged, try replacing it with a new tag.

The USB tag reader doesn’t work on my computer

Make sure that the USB tag reader is connected properly to your computer’s USB port and ensure that your keyboard is set to an US keyboard layout. If you’ve upgraded your computer from Windows 7 to Windows 10, you may need to replace your tag reader with a new version.

Further reading

Find out how to create special service tags for internal use and service providers.

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