The following outlines a step by step overview of the membership renewal process from the point of view of the member.
This process can either be started by clicking on the Renew now button in a renewal notification email, or by visiting the Subscriptions page and clicking on the Renew button under any subscription that is about to expire:
Step 1 – Renewal details
In the first step of the renewal process all details about the renewal are presented and the member is informed of the new subscription dates and the cost to renew.
If there are any linked members associated with this membership, they will be listed as well. Any account credit balance top-up amount is also specified:
Step 2 – Check contact details
Next, we ask the member to verify that their contact details are still up to date, and allow them to make changes if necessary:
Step 3 – Agree to membership conditions
If you have set up any terms and conditions for the membership type, these will be displayed and the member will have to read and agree to those conditions before they can continue with the renewal process:
Step 4 – Select payment method
If a fee is payable, the member will then be prompted to select their preferred payment method and enter their card details if needed:
Note: Hello Club does not store card details. All card details are securely processed through our 3rd party payment providers who are all fully PCI compliant.
Step 5 – Confirm payment
The last step is for the member to confirm their payment:
Once they click on the Pay now button, their membership will be renewed if payment was succeeds. A confirmation message will appear on the screen to notify the member that renewal was successful.
Step 6 – Enable auto renewal (optional)
If the member chose to store their card details, they will be asked if they want to turn on auto renewal for the next time their subscription is up for renewal:
This is optional, but it can save the member a lot of time, especially for weekly or monthly membership types.