Skip to main content

Having trouble logging in? (V2)

For Hello Club Version 2: What to do if you’re having trouble logging in or if you’ve forgotten your password

Jade Perkins avatar
Written by Jade Perkins
Updated over 3 weeks ago

I can’t login

Having trouble logging in? The following steps can help you solve the problem.

  1. Make sure you are logging in to the right club or organisation. The name and logo of your club should be displayed on the login page. If you don’t know or remember the link to the login page, ask one of your club administrators for the right link for your club.

  2. Double check that you are using the correct email and password. If you are not sure about your password, or if you forgot it, read on below to find out how to reset your password.

  3. Make sure CAPS LOCK is not turned on, as your email and password are case sensitive.

  4. Double check that your account has not been suspended or archived. If one of these is the case, you will need to contact your club administrator.

  5. If you’ve tried all of the above and still can’t login, please contact one of your club administrators.

I don’t have Google or Facebook accounts, how do I login with my username?

To sign in with your email and password, simply enter your email and password in the fields below the social media sign in buttons.

I forgot my email

If you’ve forgotten your email, you will need to contact the club administrator to check what email address is on your account and connected to your log in.

Note that for security reasons, if you enter an incorrect email address, the system will not notify you of this fact. Please make sure you enter the same email address you used to sign up to Hello Club.

I forgot my password

If you’ve forgotten your password, you can reset it by clicking on the Forgot password button just below the login fields:

On the next page, enter the email that you use to login and an email will be sent out to you with a code to enter in order to change your password.

I still can’t login

If you’ve tried all of the above and nothing helps and you are sure you are entering your email and password correctly, please make sure you are going to your clubs correct URL, or try refreshing the browser page to make sure you have the latest version of Hello Club loaded up.

If that doesn’t help, please contact your club or organisation.

Did this answer your question?